Refund policy

Cancellation & Refund Policy

NAMO NAMAH EXIM (P) LTD. believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/ merchants and they have initiated the process of shipping them.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 3 days of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
• In case of any Refunds approved by the NAMO NAMAH EXIM (P) LTD., it'll take 9-15 days for the refund to be processed to the end customer.

 

Warranty Claims

NAMO NAMAH EXIM (P) LTD. is happy to help you with warranty replacements. Depending on the product, the warranty issued can be of LIFETIME SERVICE warranty or LIMITED 1 YEAR SERVICE warranty. The warranty issued with a product covers:

• Service/Replacement for any material/fittings apart from the leather, for example, buckles, locks, zippers, D-rings, etc.
• Service for any product if it's threading has worn off.

However, we do not entertain any warranty claims for the leather if it has been misused or damaged