If you want to cancel an order, it should be done immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to vendors/merchants and they have initiated the process of shipping them.

After you have placed an order with us, it usually is dispatched within 2 days.

Please make a video of you unboxing the package sent by us as Refund/Replacement will only be considered if the unboxing video is provided while receiving the product and the request has been made to info@jamesaston.in within 3 days after receiving the product. In case of receipt of damaged or defective items please report the same to our Customer Service team @info@jamesaston.in. The request will, however, be entertained once we have checked and determined the same at our own end. This should be reported within 3 days of receipt of the products. Personalised or customised products are not subject to return or exchange. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 3 days of receiving the product. The Customer Service Team, after looking into your complaint will take an appropriate decision. In case of any Refunds approved by the NAMO NAMAH EXIM (P) LTD., it'll take 9-15 days for the refund to be processed to the end customer.

Depending on the product, the warranty issued can be of LIFETIME SERVICE warranty or LIMITED 1 YEAR SERVICE warranty. The warranty issued with a product covers:

● Service/Replacement for any material/fittings apart from the leather, for example - buckles, locks, zippers, D-rings etc.

● Service for any product if it’s threading has worn off.
We do not entertain any warranty claims for the leather if it has been misused or damaged.

We do not entertain any warranty claims for the leather if it has been misused or damaged.